Knightvision
Support
Questions about a generation, your credits or your account — we answer every message.
Contact us
Email is the fastest route. Include your job ID (it starts with kv-) if your question is about a specific generation — it lets us find the exact job straight away.
Prefer chat? The Knightvision Discord has a support channel where you can open a private ticket with the team, and a community that is often quicker for how-to questions.
Common questions
- A generation failed. Credits for a failed job are returned automatically. If a job is still marked as running after an hour, send us its job ID.
- Where did my credits go? Your account page lists every transaction, including refunds.
- Buying credits. Credits are purchased on the Knightvision website and work everywhere you are signed in.
- Deleting your account. You can delete your account and all its data yourself, from the app under Account, or on the website under Account → Security. It cannot be undone.